Refund policy

RETURN POLICY:

We do not offer a RETURN policy, instead, we reserve the right to repair or replace any item that is not performing to an adequate standard. 


 With our experience, we feel that the reason most people want to return a product is because of a misunderstanding on how to operate the product. We will help you get the best understanding of how to use your new tools, so you can clean windows, faster, better, and safer.


In the event of a dispute, our customer will pay the shipping fee to return the items to the original shipping address, and we charge a 20% re-stocking fee, subject to goods and packaging able to be re-used as a Retail Product.


REFUND POLICY:

We do not have a refund policy for items that have been despatched. We refund undeliverable items


WARRANTY:

We willingly replace any product part that breaks as a result of a manufacturing flaw, subject to the customer providing photos and/or videos of the broken part as per our requirements at the time to discern the cause of the break or damage. 


If we are unable to discern the cause, we reserve the right to require the customer to return the product to the seller, the cost of which to be paid by customer or seller as determined by the customer's local laws, with the default that it is the responsibility of the customer. The seller will pay the shipping cost of the replacement or repaired product to the customer.


If any part has a manufacturing flaw, we will replace the part an unlimited amount of times as required until we can resolve the manufacturing of a new batch, and then replace it with the new model. If a customer is deemed to be abusing a tool such that it breaks, is replaced, and breaks again within 3 months, where we do not have another breakage from other customers, we reserve the right to limit the number of replacements of any given part to two (2) replacements (a total of 3 times supplied). 


Replacement or Repair is offered to a product that is deemed unusable for its' purpose - it does not cover aesthetic changes to the product like chips and scratches. After this, the customer accepts the responsibility to use the product differently to avoid breakage or accepts the responsibility to buy any future replacement parts. In the event the customer refuses to buy additional parts, we suggest the tool is not compatible with the customers' work technique, and we recommend discontinuing using the tool in the environment, or with the work technique, that the tool is being broken or damaged.


CONTACT US:

USA Phone:  +1 (562) 684-4928

AUS Phone:  +61 (0)8 6225 2808

Hours: 7 Days a week. 24 hours a day.

E-mail: support@futureofcleaning.com